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Find the serial tag for your washer

Washer

Neptune Front Load Washer


February 21st, 2010

Posted In: Appliance Age and Manufacturer, Washing Machines

Finding the serial tag on your laundry stack

Stack

Neptune Super Stack


February 20th, 2010

Posted In: Appliance Age and Manufacturer, Washing Machines

Washing Machine Fault Codes

Fault codes can and do vary from manufacturer to manufacturer, even between models from the same manufacturer these codes may well be different. This guide is designed only as a generalized guide and is not intended to replace your owners manual, if you have problems always check the owners manual first, it may well have the information you need and will be specific to your Appliance. We assume no responsibility for any action you may undertake as a result of using this guide.

Asko
Failure Code Condition Check/Repair
“F1” Water supply/low water fill · Check water supply to machine
· Replace water inlet valve
“F2” Water level too high · Plugged/Bad water pump
· Faulty water valve
“F3” Pump problem Check pump trap and clean.
“F4” Thermistor problem · Open thermistor, replace
· Bad wiring to thermistor
“F5” Fault in thermal cutout or heating pause fault. Selected temperature not reached in 90 minutes · Check heating element
· Check thermostat
“F6” Motor fault · Check wiring to motor
· Replace motor if necessary
“F7” Door lock release fault · Bent pull-rod for door latch
· Bad door latch solenoid
“00 00” Machine did not spin Check load for out of balance Redistribute load and restart
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GE
WSL Model Washing Machine
Failure Code Condition Check/Repair
“IE”
– Water level sensor error		 Water sensor fails to send signal for longer than 5 seconds. Press POWER button. No other buttons work:
· Check wiring harness
· Check pressure sensor switch
· Check circuit board
“7E”
– Water supply error		 No frequency change for 60 minutes from water supply. Press POWER button. No other buttons work:
· Check wiring harness
· Check water valve· Check pressure sensor switch
· Check circuit board
“E”
– Drain pump error		 Water level does not decrease to reset point within 15 minutes from draining water from the washer. Press POWER button. No other buttons work:
· Check wiring harness
· Check pump motor
· Check circuit board
“dE”
– Lid open error		 Lid is open during wash cycle. Close lid.
· Check wiring harness
· Check lid switch
· Check unbalance switch
· Check circuit board
“UE”
– Unbalance switch error		 Unbalanced load is sensed three times during a spin operation. Open lid. Rebalance laundry load and close lid.
· Check wiring harness
· Check unbalance switch
· Check circuit board
“OE”
– Water overflow error		 Water supply does not stop after sensing an overflow condition. Turn off household water supply to washer and unplug power cord.
· Check wiring harness
· Check water inlet valve
· Check pressure sensor switch
· Check circuit board
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LG
Washer Fault Codes
Failure Code Condition Check/Repair
“IE” Water inlet error. Cause : Correct water level (246) is not reached within 8 minutes after water is supplied or it does not reach the preset water level within 25 minutes Ensure your taps supplying the washing machine are turned on.
“UE” Imbalance error. Cause : The load is to small, the appliance is tilted, laundry is gathered to one side, non distributed things are put into the drum. Move the washing around inside the washing machine to create a more even distribution of weight
“OE” Drain error. Cause: not fully drained within 10 minutes Check there isn’t a kink in your drain hose, ensure the filter is clean, the drain hose can become clogged with sludge, sometimes a hot wash with 1/2 a cup of vinegar will remove this sludge
“FE” Over flow error. Cause: water is overflowing (water level frequency is over (213) When FE is diplayed the drain will pump out automatically.
“PE” Pressure sensor error. Cause: the sensor switch assembly is out of order.
“dE” Door open error. Cause: door not all the way closed, loose electrical connections at door switch and pwb assembly.The door switch assembly is out of order. Gasket on door maybe creased in. Try opening and closing the door, sheck to see the gasket isn’t jamming
“[-E” Heating error. Cause: the thermistor is out of order.
CE Over current error. Cause: Main PWB assembly is out of order, Winding in the stator assembly is short circuited.
LE Locked motor error. Cause: The connector (3-pin), male,white) in the motor harness is not connected to the connector. (3-pin,female,white) of stator assembly. Or the electrical contact between the connectors. (3-pin,male,white) in the motor harness and 4-pin,female,white connector in the main PWB assembly is bad or unstable. Or the motor harness between the stator assembly and main PWB assembly is cut (open circuit) Or the hall sensor is out of order/defective.
bE Ball sensor error. Cause : Loose ball sensor connector,ball is out of order. This is displayed only when the start / pause button is first pressed in the OC test mode.
EE (EEprom error) Cause: EEprom is out order. Displayed only when the start / pause button is first pressed in the OC test mode.
PF Power failure. Cause : the washer experienced a power failure.
E1 Leakage error. Cause : water leakage in hose connections. Water is leaked by damages.
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MAYTAG
Stackable A/W and Dryer Fault Codes
Failure Code Condition Check/Repair
“L” persists in washer display Lid lock failure Replace switch, linkage, lock solenoid or control board.
“U” occurs for no reason in display Unbalanced load Unbalance switch or control board
“1E” persists in washer display Lid lock failure Replace lid lock switch or control board.
“6E” appears in dryer display Temp control error Ambient (room) temperature too cool, -or-
· thermistor
· wire harness
· control board
“7E” appears in dryer display Temp control error – overheating Check:
· venting for restriction
· thermistor
· control board
· cycling thermostat (regular)
“8E” appears in dryer display Motor relay circuit Check:
· relay coil
· wire harness or
· control board
“9E” appears in dryer display Door switch failure Check door switch wiring or door switch or control board
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Sears / Kenmore
Sears are a department store not a manufacturer, they contract other manufacturers to build the appliances for them and these are then sold under the Sears/ Kenmore brand.

To find who made your appliance, check the first three digits of your model number against the list below and this will give you the manufacturer of your appliance.
Amana Caloric D&M Fedders
596.####### 174.#######
960.#######		 587.####### 484.#######
GE Gibson Jenn Air Kelvinator
362.#######
363.#######		 253.####### 629.####### 417.#######
628.#######
662.#######
Litton Maycor Roper Speed Queen
747.####### 925.####### 103.#######
155.#######
647.#######
835.#######
911.#######		 651.#######
Tappan Toshiba WCI Whirlpool
791.####### 562.####### 790.####### 106.#######
110.#######
198.#######
562.#######
665.#######
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WHIRLPOOL
Duet & Duet HT
Failure Code Condition Check/Repair
“F/H” No water detected entering machine or Pressure switch trip not detected.

If after 30 seconds the control does not detect water entering machine and then valves will be turned off and the error code will be displayed.

Or

If the control has turned the water valves on and after 8 minutes the flow meter has detected 10.5 gallons of water passing through it, but has not detected the pressure switch trip, the valves will be turned off and the error code will flash.

 Press PAUSE/CANCEL twice to clear the display.

  • If there is no water in the unit:
    1. Make sure that both valves at the water source(s) are turned on all the way.
    2. Check for plugged or kinked inlet hoses or plugged screens in the inlet valves
    3. Check inlet valve operation
  • If there is water in the unit:
    1. Check Drain pump operation
    2. Pressure Switch Hose is in good condition and properly connected to Tub and Pressure switch
  • Check there is not a siphon problem
  • Check wire harness connections to:Inlet Valves, Pressure Switch, Drain Pump, Flow Meter, and Central Control Unit (CCU)
  • Check all hoses for possible leaks
  • Check pressure switch operation
  • Check flow meter operation
  • Check CCU operation
“F/02” Long Drain

If the drain time exceeds 8 minutes, the water valves are turned off and “F/02” is flashed.

NOTE: After 4 minutes the “Sud” error will be displayed, then 4 minutes later the F02 error code will be displayed.

 Press PAUSE/CANCEL twice to clear the display.

  • Check the drain hose and make sure it is not plugged or kinked.
  • Check the electrical connections at the pump and make sure the pump is running.
  • Check the drain pump filter for foreign objects.
  • If the above does not correct the problem, replace the pump.
“F/05” Water Temperature Sensor Error

If during the water heating step in wash cycle, the water temperature sensor (NTC) value is out of range, or the heating element circuit has failed, the “F/05” error code will be displayed.
  • Check the Water Temperature Sensor, Heating Element and Element Relay
  • Check connections to the Sensor, Heating Element and Relay
“F/06” Drive Motor Tachometer Error

The control is unable to properly detect motor speed and the machine will shut down. If a failure occurs during high-speed spin, the door will be unlocked after 3 minutes.
  • Check wire harness connections between the Drive Motor/Tachometer and the Motor Control Unit (MCU), and between the MCU and the Central Control Unit (CCU)
  • Check the Drive Motor
  • Check the MCU
  • Check the Wire Harness
“F/07” Motor Control Unit Error

The Central Control Unit has detected a short in the motor control unit. If a failure occurs during high-speed spin, the door will be unlocked after 3 minutes.
  • Check wire harness connections between the Drive Motor and the Motor Control Unit (MCU), and between the MCU and the Central Control Unit (CCU)
  • Check the MCU
  • Check the Drive Motor
  • Check the Wire Harness
“F/09” Overflow Condition

If the Overflow contact on the pressure switch is Closed for more than 60 seconds and Overflow condition will occur. In an Overflow condition, the Door will remain locked, and the Drain Pump will run constantly, even if PAUSE/CANCEL is pressed twice and the Display is cleared. Unplug the unit to service.
  • Check the drain hose and make sure it is not plugged or inked.
  • Check Wire Harness connectors to the Drain Pump, Pressure Switch, and Central Control Unit (CCU)
  • Check/Clean Drain Pump Filter of foreign objects
  • Check for Drain Pump Failure
  • Check the Inlet Valve for proper shut off
  • Check the Pressure switch for proper operation
“F/10” Motor Control Unit (MCU) Heat Sink Thermal Trip

If the thermal protector on the MCU heat sink gets too hot, it will open the thermal protector on the heat sink which will stop motor functions and an “F/10” will be displayed.
  • Check for Proper Installation, verify the unit is not located near a source of heat and has proper ventilation.
  • Check Wire Harness connectors to the MCU, and Central Control Unit (CCU)
  • Check the Drive system for any worn or failed components
  • Check MCU
  • Check Motor
“F/11” Serial Communication Error

Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly.
  • Check Wire Harness connectors to the MCU, the motor, and Central Control Unit (CCU)
  • Check the Drive system for any worn or failed components
  • Check MCU
  • Check CCU
  • Check Motor
  • Check Wire Harness
“F/13” Dispenser Circuit Error

If the dispenser motor is not able to be driven to it’s proper position.
  • Check mechanical linkage from dispenser motor to the top of the dispenser.
  • Check Wire Harness connections to the dispenser motor and Central Control Unit (CCU)
  • Check Dispenser Motor
“F/14” EEPROM Error

The Central Condrol Unit (CCU) receives it’s data from an EEPROMonboard the CCU. If there is an error reading this data, it will cuse this error.
  • A power glitch may cause this error. Try unplugging the Unit for two minutes to see if that fixes the error.
  • Check CCU
“F/15” Motor Control Unit (MCU) Error

If the MCU detects multiple resets or errors during a wash cycle, it will go into this error mode.
  • Check Wire Harness connectors to the MCU, the motor, and Central Control Unit (CCU)
  • Check Drive belt
  • Check MCU
  • Check Motor
  • Check Wire Harness
“Sud” SUDS LOCK (Overdose of Detergent detected during the Wash Cycle)

The motor control unit senses a suds lock condition by analyzing the current draw on the drive motor. If “Sud” is displayed a potential suds lock is detected. This may signify a bad pump, an extra heavy load, excessive detergent, or excessive suds.
  • If too much detergent was used, run the unit through a Rinse/Spin cycle, then a Normal cycle, without adding any detergent. This should clear the unit of the excess detergent.
  • Check the drain hose and make sure it is not plugged or kinked.
  • Check Wire Harness connectors to the Drain Pump, Pressure Switch, and Central Control Unit (CCU)
  • Check/Clean Drain Pump Filter of foreign objects
  • Check Drain Pump
  • Check Pressure Switch
  • Check CCU
“F/dL” Door Lock Error

A Door Lock Error occurs if the door cannot be unlocked. It will try to lock it 6 times before displaying the error.
  • Door Lock Mechanism broken or removed from the Door
  • Check Door Lock/Switch Assembly
  • Check the wire harness connections to the Door Lock/Switch Assembly and Central Control Unit (CCU)
  • Door Lock/Switch Assembly Failure
“F/dU” Door Unlock Error

A Door Unlock Error occurs if the door cannot be unlocked. It will try to unlock the door 6 times before displaying the error.
  • Door Lock Mechanism broken.
  • Check Door Lock/Switch Assembly for foreign objects
  • Check Wire Harness connections to the Door Lock/Switch Assembly and Central Control Unit (CCU)
  • Door Lock/Switch Assembly Failure
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WHIRLPOOL Calypso Washing Machine
Failure Code Condition Check/Repair
“PF” Power Failure “PF” flashes if the washer loses power during a running cycle. The washer does not flash “PF” when it is first plugged in.
Press START to continue the cycle from the moment that power was lost

-OR-

Press STOP/CANCEL to clear the display and completely cancel the cycle.
“FL” Flood Condition “FL” flashes if any overfill condition occurs. This condition occurs when excessive water in the tub causes the overfill switch to trip. The control must realize that the trip was due to an overfill condition instead of a suds lack condition in order for “FL” to be displayed
With an overfill condition, the beeper repeats a warning every 10 seconds with no time-out. The pump is cycled in drain mode for 30 seconds on, 30 seconds off until the overfill switch resets or power is discontinued to the unit.
Press STOP/CANCEL to clear the display.
“Er” Processor Reset Error This error code is displayed if the control failed to save cycle information during a power failure. This does not generate an error code beep.

Press STOP/CANCEL to clear the display.
“LF” Long Fill If the water fill time exceeds ten minutes, the water valves are turned off and “LF” is flashed.
Press STOP/CANCEL to clear the display.
“CE” Communications Error If there is any breakdown in communication between the machine controller and the motor controller, “CE” flashes and the unit beeps once.
Some common causes of “CE” errors include:
·Conformal coating on serial communications pins between the machine controller and motor controller. After disconnecting power to the unit, try scraping this coating off the pins.
· Check the resistance values between the serial communications pins with the connectors in place. Make sure the harness does not have a bad connection.
· Check the quick disconnect at the motor terminal. The drive motor must be hooked up properly or a “CE” error will occur.
· Drive motor thermal protector has opened.
·Motor controller is not powered or fuse has opened. Replace motor controller.

Press STOP/CANCEL to clear the display.
“Ld” Long Drain “Ld” flashes if it takes longer than 5 minutes to pump out water to a point where the operating pressure switch resets.
Press STOP/CANCEL to clear the display.
“CA”
“Cl”		 Average current limit Or
Instantaneous current limit		 If a status signal comes back from the motor controller that a current limit has been breached, the unit will return to standby mode and display either “CA” for average current limit trip or “Cl” for instantaneous current limit trip.
Average current trip occurs if there is a 2 second average of current draw greater than 5.55 amps at the motor windings.
Instantaneous current trip occurs if there is a spike of 26 amps instantly at the motor windings.
This may signify problems with the drive motor, thermal protector, or motor controller. Over-loading the unit may cause this problem.
Press STOP/CANCEL to clear the display
“ob” Off Balance If the motor controller detects an unrecoverable off-balance condition, the machine controller will shut down and display an “ob” for Off Balance
The lid switch must be opened at least once before restarting the cycle, if this condition occurs. Opening the lid will allow the customer to view and redistribute the load.

Press STOP/CANCEL to clear the display.
“Sr” Stuck Relay “Sr” signifies a failure of the relay in the closed position. With this failure, power to the motor controller cannot be turned off by the machine controller.
The machine control board may have a bad relay and may need to be replaced. Check pins 1 and 5 of P16 of the machine controller and pins 1 and 2 of P1 of the motor controller. This should have AC line voltage when the motor controller is powered.

Press STOP/CANCEL to clear the display.
“LS” Lid Switch Error The control should flash this error code if it cannot detect the lid switch opening and closing properly. This error code may also be used if there is a disagreement between the motor and machine controllers on the stat if the lid switch. The control should not allow the unit to run in this condition.
This code will also appear if the user presses the START key while the lid is open.

Open the lid or press STOP/CANCEL to clear the display.
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February 20th, 2010

Posted In: Washing Machines

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